Frequently Asked Questions
Everything you need to know about your CubroDesign experience
What is the typical shipping timeframe for my order?
Standard orders are processed within 1-2 business days. Depending on your location, delivery usually takes between 5 to 7 business days. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return and receive a prepaid shipping label.
Are your products covered by a warranty?
Yes, all CubroDesign products come with a one-year limited warranty that covers manufacturing defects. This ensures that you receive the high-quality craftsmanship we are known for.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and processed securely.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated automatically at checkout.
How can I track the status of my order?
Once your order has shipped, you will receive an email confirmation containing a tracking link. You can also log in to your CubroDesign account to view your order history and real-time status updates.